Privacy statement update 20/5/18

Aardvarker is a ‘data controller,’ this means we’re responsible for making sure your personal data is secure, used in an appropriate way and in accordance with General Data Protection Regulation (GDPR).

Why we need your personal data

We need your data to provide you with an efficient and effective service. This data includes personal details (e.g. name, address, e-mail), booking history (e.g. events you may have attended), and online data (e.g. IP address) to keep you informed with what we’re doing and to help us make your experience better.

How we use your personal data

We use your personal data to fulfill the contract you have with us (for example when buying tickets) by/for:

  • Verifying payments and payment issues and other activities
  • Contacting you about unforseen circumstances (e.g. event cancellation)
  • Contacting you with essential information (e.g. pre-event e-mail,)
  • Storing & logging your personal data on a secure system
  • If you have a contract with us informing you of any changes to our privacy policy or consent statements

We use your personal data for certain legitimate business purposes, which may include some, or all of the following:

  • Mailing you with the latest news and events or in regards to fundraising
  • Mailing you with information about our fundraising
  • Using your data to personalise communications (e.g. “Hello Colin” instead of “Dear Sir”)
  • Segmenting your voluntarily-given or transactional data to ensure you’re sent information that is relevant to you
  • Using cookies (including IP address) to advertise similar products online and get insight into how we can improve our service
  • Securely sharing data for the fulfillment of direct marketing (

We also acknowledge

  • Your rights and complaints
  • When we use your data we ensure we take account of and keep your personal data rights in high regard. You have the right to see your data at any time. You can also object to how it is used, have it corrected or deleted.


Terms & Conditions



These Website Terms and Privacy Policy (the “Terms”) are the terms and conditions under which you may use this website (the “Website”). By using the Website you are deemed to have full knowledge of the Terms. We advise you to read them carefully and to print out and keep a copy of them.


Trading Name:
Registered Office: Cholmondeley House, 3 Dee Hills Park, Chester CH3 5AR



2.1. Availability of the Website

2.1.1 We will use our reasonable endeavours to make the Website available for you to access over the internet. You are responsible (at your own cost and expense) for providing internet access and any equipment and software necessary for you to access the Website.

2.1.2 From time to time the Website may be unavailable if we carry out routine maintenance and repairs or due to the unavailability or failure of the internet. We do not give any promise that the Website or the service it provides will be available for you to access, will continue uninterrupted or error-free or will remain unchanged.

2.2 Copyright

2.2.1 All material on the Website is protected by copyright and all intellectual property rights in the designs on the Website are owned by You may view pages of the Website on screen and may print or download extracts of them for your own personal use. You may not provide such extracts to any third party.

2.2.2 No part of the Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.

2.3 Content of the Website

2.3.1 We will use our reasonable endeavours to ensure that the information on the Website is accurate and complete. However, we do not give any promises about the accuracy or completeness of that information.

2.3.2 The Website includes details of services provided by us (“Services”). Your use of the Services may be subject to additional or separate terms and conditions – standard terms of service. We will provide the Services with reasonable skill and care, but do not give any other express or implied promises about the Services (including without limitation relating to fitness for purpose or non-infringement), which shall be excluded to the maximum extent permitted by law. This does not affect your statutory rights.

2.4 Use of the Website

2.4.1 You must not:

(a) knowingly introducing any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
(b) attempt to gain unauthorised access to the Website, the server on which the Website is hosted or any server, computer or database connected to the Website;
(c) attack our Website via a denial-of-service attack or a distributed denial-of service attack. If you breach this provision you may be committing a criminal offence under the Computer Misuse Act 1990. We may report any such breach to any relevant authorities and we will co-operate with them.

2.4.2 You may include a hypertext link to our home page on any website owned by you, provided that: 

(a) you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
(b) you must not do so in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
(c) we may withdraw consent for you to do so at any time.


3.1 Personal Information

3.1.1 When you use the Website and/or the Services you may provide us with personal information about you such as your name, address, and telephone numbers and email address (“personal information”). We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998.

3.1.2 You are entitled to ask for a copy of your personal information at any time by contacting us at the address above. We may charge you a small fee for this. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.

3.1.3 You consent to us (and our representatives) using your personal information to:

(a) provide the Services to you;
(b) deal with your queries; and 
(c) for the purposes of record keeping.

3.1.4 You consent to us contacting you from time to time to tell you about our goods and services similar to the ones that you have enquired about. If you do not want us to do so you can “opt out” by indicating this when you submit your personal information to us or by emailing us at any time at the address above or shown in any information that we send to you.

3.2 “Cookies”

3.2.1 Certain parts of the Website use “cookies” to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer’s hard-drive when you visit them. They can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information you have supplied yourself.

3.2.2 We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting. Our cookies do not read data from your computer’s hard-drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.

3.3 Security

The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.


We will use our reasonable endeavours to promptly deal with any enquiry that you submit to us about the Website. However, we do not promise that your enquiries will be dealt with within the timescale you require.


5.1 We shall not be liable for:

5.1.1 any direct loss or damage suffered or incurred by you in relation to your use of the Website or the Services unless, at the time that you used the Website or the Service, that loss was a reasonably foreseeable result of our negligence or failure to comply with these Terms;

5.1.2 any indirect or consequential loss or damage in relation to your use of the Website or the Services; or

5.1.3 any loss or damage due to circumstances beyond our reasonable control in relation to your use of the Website or the Services. For the avoidance of doubt we do not exclude or limit any liability the exclusion or limitation of which is not permitted by English law.

5.2 The remedies available to either you or us under the Terms shall not exclude or limit any other rights that you or we may have against each other. Any failure by us to enforce any of our rights under these terms shall not affect our right to enforce them at a later date.

5.3 If any provision or right under the Terms is found to be invalid or unenforceable then the remaining provisions or rights under the Terms shall be unaffected as if the invalid or unenforceable part did not exist.

5.4 The Terms contain all the terms and conditions between you and us regarding your use of the Website and the Services. No other terms and conditions or promise shall be taken to have been given or implied into the Terms except as implied by law. This does not affect your statutory rights.

5.5 We may assign, transfer, mortgage, charge, sub-contract, sub-licence or otherwise dispose of the whole or any part of the Terms without your prior written consent. Nothing in the Terms will give any right or benefit to any person who is not a party to them.

5.6 We reserve the right to change the Terms at any time without prior notice to you.

5.7 Even though any contract between you and us relating to your use of the Website and/or the Services is concluded over the internet, you and we agree that it has been concluded in England in writing. Any such contract will is governed by English law and you and we each hereby accept the exclusive jurisdiction of the English courts.

© Limited 2011 | Registered in England No. 7434647

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